Returns

Everything you need to know for a return, exchange or warranty claim.
30 Day Returns

Eligible items can be returned within 30 days of receiving your order.

To be eligible for a return, items must:

  • Be returned within 30 days of delivery or purchase.
  • Be unused and in their original condition.
  • Include all original packaging, tags and accessories.
  • Be accompanied by proof of purchase.

Returns that don't meet these conditions may not be accepted.
Change Of Mind

If you've changed your mind about your purchase, you may return eligible items within 30 days, provided they meet our return conditions.

For change of mind returns:

  • Items must be unused and in saleable condition.
  • Original packaging, tags and accessories must be included.
  • Return shipping costs are the customer's responsibility unless otherwise advised.
  • Original shipping charges are non-refundable.

If you'd like a different product after returning your item, simply place a new order or visit one of our stores.
Return Conditions

To help us process your return quickly, please ensure your item:

  • Is returned within 30 days.
  • Is unused and in its original condition.
  • Includes all original packaging, tags, manuals and accessories.
  • Is accompanied by your proof of purchase.

We reserve the right to inspect all returned items before approving a return.
Start A Return

Need to return something? We’ve made the process simple.

1. Start your return
Contact us with your order number and the item(s) you’d like to return.

2. Return approval
We’ll confirm your return eligibility and provide instructions on where and how to send your item back.

3. Pack your item
Ensure your item is unused, in its original condition and securely packaged with all original packaging and tags.

4. Send your return
Follow the return instructions provided by our team. We recommend using a tracked delivery service and keeping your tracking details until your return is complete.
Exchanges

We don’t process direct exchanges. Instead, simply return your original item for a refund and place a new order for the item you’d prefer.

We recommend placing your new order as soon as possible to secure your preferred product, as stock cannot be held while your return is being processed.

Once we receive and approve your returned item, your refund will be processed in line with our Returns Policy.
Refund Processing

Once we receive your returned item, we'll inspect it to ensure it meets our return conditions.

If your return is approved:

  • Refunds are typically processed within 1–3 business days of receiving your return.
  • Refunds are issued using your original payment method.
  • Depending on your bank or payment provider, it may take a further 3–5 business days for the funds to appear in your account.

If more than 10 business days have passed since your refund was approved and you haven't received it, please contact our Online Team.
Return Shipping

For change of mind returns:

  • Return shipping costs are the customer's responsibility unless otherwise stated.
  • Original shipping charges are non-refundable.

If your item is confirmed to be faulty, damaged or we've sent you the incorrect product, we'll arrange an appropriate resolution, including return shipping where applicable.
Faulty Products

If your product develops a fault or arrives damaged, please contact us as soon as possible.

To help us assess your claim, you will be asked to provide:

  • Your order number or proof of purchase.
  • A description of the fault.
  • Clear photos or videos of the product and, where relevant, the packaging.

Depending on the nature of the fault, we may resolve the issue with a repair, replacement or refund in accordance with Australian Consumer Law. If the product needs to be returned for assessment, we'll provide instructions on the next steps.
Manufactures Warranty

Most products we sell are covered by a 12-month manufacturer's warranty, although warranty periods may vary depending on the product.

Manufacturer warranties cover faults resulting from defects in materials or workmanship. They generally don't cover:

  • Normal wear and tear.
  • Accidental damage.
  • Misuse or improper care.
  • Damage caused by unauthorised modifications or repairs.
Warranty Claims

To start a warranty claim, please contact us with your order number and the item(s) you’d like to claim a warranty on.

Once we receive your request:

  1. Our team will assess the information provided, usually within 3 business days.
  2. If your claim appears to be covered under warranty, we'll lodge the claim with the manufacturer on your behalf.
  3. We'll keep you updated throughout the assessment process and let you know if any further information or the return of the product is required.

Warranty assessment timeframes vary between manufacturers, but we'll keep you informed until your claim has been resolved.
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