Privacy policy
Maxfli Australia respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, hold, use and disclose your personal information when you visit our website, make a purchase, contact us or otherwise interact with Maxfli Australia.
We handle personal information in accordance with the Privacy Act 1988 (Cth). We may update this Privacy Policy from time to time to reflect changes to our practices, technology, services or legal obligations.
Information We Collect
The personal information we collect depends on how you interact with us and may include:
- your name;
- billing and delivery address;
- email address;
- telephone number;
- account information;
- order and purchase history;
- payment and transaction information;
- communications between you and Maxfli Australia;
- customer service enquiries, returns and warranty information;
- marketing preferences; and
- other information you choose to provide to us.
When you use our website, we may also automatically collect certain technical and usage information, including:
- your IP address;
- browser and device type;
- operating system;
- pages you visit;
- products you view;
- referring website or source;
- interactions with our website;
- approximate location derived from your device or IP address;
- access dates and times; and
- cookie and similar technology information.
Some of this information may not identify you by itself but may constitute personal information when combined with other information.
How We Collect Your Information
We generally collect personal information directly from you when you:
- browse or interact with our website;
- create or use a customer account;
- place an order;
- contact us about a product, order, return or other enquiry;
- subscribe to marketing communications;
- interact with us through social media; or
- otherwise provide information to us.
We may also collect information automatically through cookies and similar technologies or receive information from service providers that help us operate our website and business.
Why We Collect and Use Your Information
We collect, hold, use and disclose personal information where reasonably necessary to operate Maxfli Australia and provide our products and services. This may include using your information to:
- process and fulfil your orders;
- process payments and refunds;
- arrange delivery;
- create and manage customer accounts;
- verify your identity where necessary;
- respond to enquiries and provide customer support;
- process returns, refunds and warranty claims;
- maintain transaction and business records;
- prevent and investigate fraud or other unauthorised activity;
- maintain and improve our website, products and customer experience;
- understand how customers use our website;
- conduct research, reporting and analysis;
- send marketing communications where permitted;
- remind you about products you have viewed or left in your cart where permitted;
- protect the security and integrity of our website and systems; and
- comply with our legal, regulatory, tax and accounting obligations.
We may also use information for other purposes where you have consented to that use or where permitted or required by law.
Who We Share Information With
We do not sell your personal information. We may disclose personal information to trusted third parties where reasonably necessary to operate our business and provide our services. These may include:
- our ecommerce and website providers, including Shopify;
- payment processors and payment providers;
- delivery, freight and logistics providers;
- technology, hosting and cloud service providers;
- customer service providers;
- analytics and website performance providers;
- marketing and communications providers;
- professional advisers, including accountants, lawyers and auditors;
- fraud prevention and security providers; and
- government agencies, regulators, courts or law enforcement where required or authorised by law.
We only disclose information that is reasonably necessary for the relevant purpose. Third-party providers may also collect and process information directly under their own privacy policies.
Payments
Payments made through our website are processed by third-party payment providers, including Shopify Payments and other payment methods made available at checkout. Maxfli Australia does not directly store complete payment card details submitted through our online checkout. Payment providers may collect and process your information in accordance with their own terms and privacy policies.
Direct Marketing
If you have consented to receive marketing communications, or where otherwise permitted by law, we may contact you about Maxfli products, new releases, news and other information we think may be relevant to you. Marketing communications may include email and other digital communications. You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication.
Unsubscribing from marketing communications will not prevent us from sending you service-related communications that are necessary for an order or other transaction with us.
Cookies and Similar Technologies
We use cookies and similar technologies when you visit our website. Cookies are small files stored on your browser or device. They help websites function and can be used to remember preferences, understand how visitors use a website and improve the customer experience. We may use cookies and similar technologies to:
- operate essential website functionality;
- remember your preferences;
- keep products in your shopping cart;
- understand how visitors use our website;
- measure website performance;
- improve our website and customer experience; and
- support advertising and marketing activities where applicable.
Some cookies may be placed by third-party services used on our website. You can control or disable cookies through your browser settings and, where available, our website's cookie controls. Disabling certain cookies may affect the functionality of the website.
How We Store and Protect Your Information
We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. We use a combination of appropriate technical, administrative and organisational safeguards to protect personal information.
Information may be stored electronically by Maxfli Australia or by third-party service providers that provide ecommerce, cloud storage, payment processing, communications and other technology services to us. No method of electronic transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
Where personal information is no longer required for a permitted purpose, we will take reasonable steps to destroy or de-identify it where required by law.
Overseas Disclosure
Some of the third-party service providers we use may store, process or access personal information outside Australia. Where Maxfli Australia discloses personal information to an overseas recipient, we will handle that disclosure in accordance with applicable requirements under the Privacy Act. The countries in which overseas recipients are likely to be located will depend on the service providers we use from time to time.
Accessing or Correcting Your Personal Information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. You may be able to update some information directly through your customer account.
For other access or correction requests, please contact us. We may need to verify your identity before providing access to or changing personal information. In some circumstances, the law may permit us to refuse access or correction. If this occurs, we will provide an explanation where required by law.
Requesting Deletion of Your Information
You may contact us to request deletion of personal information we hold about you. We will consider your request in accordance with applicable privacy laws. In some circumstances, we may need or be permitted to retain certain information, including information required for legal, tax, accounting, fraud prevention, dispute resolution or legitimate business record-keeping purposes. To make a request, please contact us.
Third-Party Websites
Our website may contain links to websites or services operated by third parties. Maxfli Australia is not responsible for the privacy practices of third-party websites or services. We recommend reviewing the applicable privacy policy before providing personal information to a third party.
Contact Us
If you have questions about this Privacy Policy, would like to access or correct your personal information, or would like to make a privacy complaint, please contact us.